Optimizing Resource Utilization
Intelligent resource management is essential to help your organization maximize ROI

Resource Management has long been the thorn in the side of PPM that no tool or associated process has fully addressed. Over the past ten years, the goalposts have shifted – first with outsourcing and offshoring, then with a shift to Agile and the proliferation of tools now being used – all of which have made tracking project and non-project activities a daunting task. If you accept the fact that we now operate within a bi-modal reality, it's clear that this problem will not soon go away. It’s critical that the processes used to manage resources actually support the organization’s selected execution technique or techniques.

Establish the right top-down and bottom-up controls

Optimizing how resources are used is a critical component for any organization striving to truly orchestrate business transformation. Intelligent resource management is essential to help maximize ROI and drive efficiencies to sustain the business and support future growth. But for many organizations, getting clear visibility into resource utilization across all systems remains a major challenge. Mastering resource management requires the adoption of the right top-down and bottom-up controls to provide each persona with the right tools:

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For Project Managers

Project Managers and demand authors have varying levels of sophistication – some are experts while others may be “accidental” participants. Not all have the scheduling savvy to maintain and accurately generate resource estimates and forecasts from the schedule. In fact, many spend more time wrestling with the schedule to generate accurate resource estimates than actually managing projects. As a result, they revert to Excel or similar tools outside of the PPM system to create simple resource plans. Integrating the resource plan directly into the PPM system is critical to ensure that project managers of all skill levels can easily capture accurate resource estimates and forecasts.

For Resource Managers

Resource Managers are ultimately responsible for ensuring the right people are working on the right projects. They need a tool that notifies them of each new resource request, allows them to quickly identify the right team member with availability and communicate the resource commitment to the project manager. They also require the capability to allocate resources aligned with the approach they’re using to drive their investment planning approach (project, program, capability or product). It’s also critical that they have the ability to quickly and easily identify and fix resource over- and under-allocation.

For Portfolio Managers

Portfolio Managers need a tool that can help them to model various scenarios – e.g. what’s the impact of adding, dropping or delaying projects? – and understand the immediate impact on the portfolio and resource capacity. Drag-and-drop analytical capabilities make it easy to assess the impact of any portfolio change on resource capacity. In addition, the logistical nightmare of capitalizing work has typically left some organizations questioning whether it might not be easier to simply forego the financial advantages of capitalizing labor. Portfolio managers and financial analysts need an easier way to estimate and forecast capitalized work.